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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, and keep the lobby secure. This policy explains what data we gather, why we store it, and how you can request changes or deletion.

Account & wallet dataDevice & login recordsGame session logsSupport chat historyCookie & tracker use
bdbajee24 com How We Handle Your Information
DATA SECURITY

How We Protect Your Records

We encrypt payment references and login credentials so even our own support team cannot read your bKash PIN or Rocket password. Session cookies expire after thirty minutes of inactivity to prevent account takeover if you leave your device unlocked. Login attempts from a new device trigger an OTP sent to your registered mobile number. We audit access logs monthly to catch unusual patterns and block compromised accounts before funds are withdrawn.

Encrypted Storage Wallet transaction references, mobile numbers and email addresses are stored in encrypted database fields. Decryption keys are rotated quarterly and held separately from the data itself to limit exposure if a server is breached.
Cookie Policy We use session cookies to keep you logged in, functional cookies to remember language and currency settings, and analytics cookies to count page views. You can block third-party cookies in your browser; the lobby will still work but you'll need to log in each visit.
Retention Periods Active account records are kept as long as your account is open. After closure we archive transaction logs for six months to handle chargebacks and fraud investigations, then delete them unless local regulations require longer retention.
Your Rights You can request a data export, ask us to correct errors, withdraw consent for marketing emails, or close your account and request deletion. Requests are processed within two weeks; some data may be retained longer if required by payment processors or regulators.
GET IN TOUCH

Privacy Questions & Data Requests

If you want to see what data we hold, correct a mistake in your account details, or ask us to delete your records after closure, reach us through any of these channels. Response times vary by contact method; live chat is fastest for urgent questions, email works best for formal data-access requests that need a written reply.

Live Chat Open the chat widget in the bottom corner of any page. Privacy queries are routed to a senior agent who can pull account logs and explain what we store. Most requests answered same session.
Email Support Send your data-access or deletion request to the support email shown in your account footer. Include your registered mobile number so we can verify ownership before releasing information.
Account Settings Log in and visit the privacy tab under account settings to download a machine-readable export of your transaction history, login records and support tickets. Deletion requests still need manual review via chat or email.

Privacy Policy FAQ

We collect your mobile number, email address and chosen username to create your login. When you fund your wallet we log the payment reference and amount so we can credit your balance and resolve disputes if needed.

We share the transaction reference with your chosen wallet provider only to complete the deposit or withdrawal you requested. We do not sell your payment data to advertisers or third-party marketers.

Active records are stored as long as your account is open. After closure we archive transaction logs for six months to handle chargebacks, then delete them unless regulations require longer retention.

Yes. Log in and visit the privacy tab under account settings to download your transaction history, login records and support tickets. For a full data export contact support via live chat or email.

Contact support through live chat or email and request account closure. We process deletion requests within two weeks. Some records may be archived longer if required by payment processors or anti-fraud checks.

We use session cookies to keep you logged in, functional cookies for language and currency settings, and analytics cookies to count traffic. You can block third-party cookies in your browser; the lobby still works but you'll log in each visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.